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Contact Center
Overview
Stratelegy delivers enterprise-grade contact center capabilities with the flexibility and cost-efficiency that modern businesses demand. Our Contact Center as a Service (CCaaS) offering is a fully virtual, all-in-one solution designed to deliver superior user and customer experiences—without requiring large upfront investments or complex infrastructure.
Built on the same high-performance foundation as the rest of the Stratelegy communications ecosystem, our CCaaS platform has been proven in demanding, high-reliability environments and is trusted by businesses across industries.
Comprehensive, Scalable, and Resilient
Stratelegy CCaaS includes everything your contact center needs:
- Automatic Call Distribution (ACD) with intelligent queuing
- Interactive Voice Response (IVR) for self-service options
- Predictive and preview dialing for outbound campaigns
- Integrated call recording
- Real-time monitoring and analytics
- Administrative tools for centralized and self-service management
- Open APIs and integration capabilities for CRMs, ticketing systems, and more
Why Stratelegy CCaaS?
- True Multi-Tenant Architecture
Shared resources across tenants create economies of scale and optimize performance without compromising security or customization. - Operational Efficiency
A unified platform supports centralized provisioning and management while enabling self-administration for individual tenants. - Global Scalability and Reliability
Distributed, resilient architecture ensures high availability and performance—even in multi-node, geographically dispersed deployments. - Flexible Integration and Customization
Open interfaces allow both system-wide and tenant-specific customization to meet unique business needs. - Versatile Agent Deployment
Agents can connect using soft clients, IP phones, or traditional desk phones—giving businesses flexibility in how they operate. - Advanced Call Routing
Support for simple skills-based routing or complex, interactive routing algorithms to match customer needs with the right agent every time.
Whether you’re a small business scaling up or a large enterprise managing thousands of calls a day, Stratelegy CCaaS gives you the tools, insights, and flexibility to elevate your customer experience—on a platform built for the future.
Call Now for Immediate Assistance
One of our Sales Technicians will be happy to provide you with a competitive quote for your Telecommunication needs