CALL CENTER AND CCaaS
Overview
Features
Uptime
CCaaS is an all-in-one virtual contact center suite that includes ACD with Call Queuing, self-service via Interactive Voice Response (IVR), predictive outbound dialing, recording, administrative tools, and extensive integration capabilities.
Stratelegy CCaaS is a proven platform that has been deployed for highly reliable contact center services.
A few reasons why Stratelegy CCaaS is an ideal solution includes:
True multi-tenant architecture, sharing of resources over all tenants in the platform providing economies of scale and optimizing utilization of resources
Operational efficiencies in single platform to supply and manage services to all tenants, with self-administration capabilities for individual tenants
Distributed resilient architecture providing global scalability and high reliability to meet requirements for multi-node deployments
Open interfaces and customization options on system wide or per tenant basis to provide tight integration options to allow for individual needs of different tenants
Choice of agent deployment options with soft clients, IP phones or using traditional phones
Flexible and intelligent routing and handling of calls, ranging from simple skills based routing to complex interactive routing algorithms for larger tenants
Integrated self-service IVR capabilities
Integrated voice recording
Strong predictive and preview dial-er options for outbound campaigns
Powerful real time monitoring and analytic reporting tools
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One of our Sales Technicians will be happy to provide you with a competitive quote for your Telecommunication needs