Acceptable Use Policy
This Acceptable Use Policy (“AUP”) applies to all users of Stratelegy, LLC (“Stratelegy,” “we,” “us,” or “our”) services, including but not limited to Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), hosted PBX, SIP trunks, virtual fax, and related features (collectively, the “Services”).
By using the Services, you (“Customer” or “you”) agree to comply with this AUP. This AUP is incorporated by reference into your Customer Service Agreement and may be updated from time to time. Material changes to this policy will be posted in the “Resources” section of our website at www.stratelegy.com.
1. Purpose
The Services are intended for legitimate business communications, including internal collaboration, team messaging, and customer engagement.
This AUP promotes a reliable, secure, and lawful environment while protecting our network, customers, and third parties from abuse. We seek to impose the minimum restrictions necessary to prevent harm while supporting normal business use.
2. Prohibited Uses
You must not use the Services (or allow others to use them under your account) for any of the following:
• Illegal or Harmful Activities
Any unlawful purpose, including fraud, identity theft, infringement of intellectual property rights, distribution of child exploitation material, or promotion of illegal activities.
• Abusive or Threatening Behavior
Harassment, stalking, threats, defamation, or transmission of obscene, offensive, or discriminatory content.
• Spam or Unsolicited Communications
Sending unsolicited bulk messages, calls, texts, or faxes (including spam, robocalls, or autodialed messages) without proper consent, in violation of applicable laws such as the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, or similar regulations.
• Malicious or Disruptive Actions
Introducing viruses, malware, or harmful code; conducting denial-of-service attacks; hacking; network probing; or engaging in any activity that interferes with, overloads, or damages our Services or other users’ access.
• Misrepresentation
Spoofing caller ID, falsifying headers, or misrepresenting identity or affiliation in a deceptive manner.
• High-Risk or Unauthorized Use
Using the Services in applications where failure could cause death, personal injury, or significant property damage without appropriate safeguards. Reselling the Services or operating as a service bureau without prior written consent is prohibited.
• Excessive or Abnormal Use
Usage patterns that significantly deviate from normal business communications (e.g., continuous automated dialing, excessive call volume, traffic pumping) and that degrade service for others.
• Unauthorized Data Collection
Harvesting contact information or intercepting communications without authorization.
3. Additional Requirements for CCaaS Services
For customers using Contact Center as a Service (CCaaS) or any outbound calling or messaging features:
You are responsible for full compliance with all applicable telemarketing, consumer protection, and telecommunications laws and regulations, including but not limited to:
Obtaining and documenting prior express written consent for automated (ATDS/robocall), prerecorded, or artificial voice calls and text messages to mobile phones
Maintaining and honoring do-not-call lists (national, state, and internal)
Providing clear identification and opt-out mechanisms in every communication
Complying with STIR/SHAKEN caller ID authentication requirements
Registering campaigns and obtaining necessary approvals for SMS and voice traffic (e.g., 10DLC registration, carrier vetting)
Maintaining accurate records of consent, opt-outs, and campaign compliance for audit purposes
We may request evidence of compliance at any time. Failure to maintain proper consent, registration, or compliance documentation may result in suspension or termination of CCaaS services, even if other parts of your account remain in good standing.
4. Compliance with Laws
You must comply with all applicable federal, state, local, and international laws and regulations, including FCC regulations, TCPA, TSR, CAN-SPAM, and applicable data protection laws.
You agree to cooperate with Stratelegy in connection with any legal, regulatory, or law enforcement investigations or requests.
5. Security and Account Responsibility
You must protect your account credentials and report any unauthorized access immediately.
You are fully responsible for all activity under your account, including activity by your end users, agents, employees, and contractors.
6. Enforcement
We may monitor usage to detect violations but do not routinely inspect content.
If we believe a violation has occurred, we may, in our sole discretion:
Investigate the suspected violation
Suspend or terminate access to the Services
Remove or disable access to content
Report suspected unlawful activity to appropriate authorities
We will attempt to provide notice when feasible, except in urgent or legally restricted circumstances.
Violations may trigger early termination fees as provided in your Customer Service Agreement. You agree to indemnify and hold Stratelegy harmless from claims arising from your misuse of the Services.