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CONTACT CENTER as a Service (CCaaS)

Contact Center That Scales Without Chaos

Omnichannel customer support with AI-powered routing, agent device governance, and real-time analytics. Voice, SMS, chat, email—all in one platform.
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Contact centers are complex. Agents need multiple tools. Customers expect omnichannel support. Managers need real-time visibility. And IT needs to ensure every agent device stays secure and supported.
Most contact center platforms address the first three. Stratelegy addresses all four.
Stratelegy's CCaaS platform unifies voice, SMS, chat, and email on a single platform. AI-powered routing ensures calls reach the right agent. And device lifecycle governance ensures every agent has supported, secure equipment.
Key Differentiator: Unlike NICE inContact, Genesys, or Avaya, Stratelegy includes agent device lifecycle governance. Your agents always have reliable equipment. Your infrastructure stays secure. Your budget stays predictable.

Why Stratelegy CCaaS?

Why Choose Stratelegy Over NICE, Genesys, or Avaya?

The contact center market is mature and competitive. NICE inContact dominates with advanced AI. Genesys offers deep customization. Avaya provides on-premises options. But all three miss a critical piece: agent device governance.
  • The Problem Most Providers Ignore:

Agent Device Failures

When an agent's device fails, they can't work. Productivity stops. Customers wait. You scramble for replacements.

Security Risk

Unsupported devices are security vulnerabilities. Your customer data is at risk. Compliance audits fail.

Agent Satisfaction

Agents hate unreliable equipment. Turnover increases. Training costs spike. Service quality suffers.

  • How Stratelegy Is Different
Stratelegy’s CCaaS includes agent device lifecycle governance. We monitor every agent device. We alert you to end-of-life dates. We help you plan replacements. Your agents always have reliable, secure equipment.

Key Features & Capabilities

Everything You Need for Modern Customer Support

One unified platform. Multiple channels. Intelligent routing.
  • Omnichannel Support
  • Voice calling
  • SMS messaging
  • Live chat
  • Email support
  • Social media integration
  • Intelligent Routing
  • AI-powered call routing
  • Skill-based routing
  • Sentiment analysis
  • Real-time availability
  • Predictive routing
  • Agent Tools
  • Agent dashboard
  • Call recording
  • Screen pop-ups
  • Wrap-up codes
  • After-call work
  • Customer Experience
  • IVR (Interactive Voice Response)
  • Call queuing
  • Callback options
  • Hold music
  • Customer surveys
  • Agent Device Management
  • Device provisioning
  • Firmware updates
  • Device lifecycle tracking
  • End-of-life alerts
  • Replacement planning
  • Analytics & Reporting
  • Real-time dashboards
  • Agent performance metrics
  • Customer satisfaction scores
  • Call quality monitoring
  • Compliance reporting

Who Should Use Stratelegy UCaaS?

Built for Every Contact Center

Contact Center Managers

You need reliable infrastructure, intelligent routing, and agent productivity tools. Stratelegy delivers all three. Device lifecycle governance ensures your agents always have reliable equipment.

Enterprise Customers

You operate large contact centers with hundreds of agents. You need omnichannel support, AI-powered routing, and infrastructure governance. Stratelegy scales with you.

Healthcare Providers

Patient support requires reliability, HIPAA compliance, and device security. Stratelegy delivers all three.

Financial Services

Trading floor support demands security, reliability, and compliance. Stratelegy's device governance ensures every device meets your security requirements.

E-Commerce

Customer support needs to be fast, reliable, and omnichannel. Stratelegy's AI routing ensures customers reach the right agent quickly.

MSPs & VARs

You want to offer enterprise-grade contact center solutions. Stratelegy's device governance is your competitive advantage.

How Stratelegy CCaaS Works

Simple Deployment. Powerful Management.

01

Assess

We evaluate your current contact center. How many agents? What channels do you support? What’s your call volume?
02

Plan

We design your contact center infrastructure. Agent device strategy. Routing rules. Reporting dashboards.
03

Deploy

We provision your contact center and deploy agent devices. Your team gets trained. Everything is ready to go.
04

Manage Stratelegy

Continuously monitors agent devices, tracks end-of-life dates, and alerts you to upcoming replacements. Your infrastructure stays secure and supported.
05

Optimize

As your contact center grows, we help you scale. Add agents, locations, or channels. Your device lifecycle strategy evolves with you.

Getting Started

Ready to Transform Your Contact Center?

01

Schedule a Demo

See Stratelegy CCaaS in action. Our team will show you how AI routing and device governance work.
02

Start Your Free Trial

Try Stratelegy CCaaS free for 30 days. Full access to all features. No credit card required.
03

Deploy

Our team handles the deployment. Your agents are provisioned. Your team is trained. You’re ready to go.
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FAQ

Frequently Asked Questions

How is Stratelegy CCaaS different from NICE inContact?
NICE inContact is a powerful contact center platform with advanced AI. But it doesn’t include agent device lifecycle governance. Stratelegy does. Your agents always have reliable, secure equipment.
Yes. Stratelegy integrates with Salesforce, HubSpot, Microsoft Dynamics, and 100+ other platforms. Screen pop-ups, call logging, and customer data are all automatic.
Our AI analyzes call content, customer sentiment, and agent skills in real-time. It routes calls to the agent most likely to resolve the issue quickly. Result: Higher first-call resolution, lower average handle time, better customer satisfaction.
We monitor every agent device. When a device approaches end-of-life, we alert you. We help you plan replacement. Your agents always have reliable, secure equipment.
Yes. Stratelegy scales seamlessly. Add agents, locations, or channels as you grow. Your device lifecycle strategy evolves with you.
Full access to all CCaaS features. 30 days. No credit card required. No limitations.